Terms & Conditions.

01 About these terms

These Terms & Conditions apply to www.mrjadecoffee.com and the use of the franchise enquiry website mrjadecoffee-franchise.com. The Privacy Policy explains how the businesses process personal information.

MR JADE Coffee Shop LLC operates the café and is responsible for its in-store products and services. STONES AND STONES L.L.C.-FZ manages the brand’s digital activities, advertising and franchise and investment enquiries. These are separate businesses.

When these terms refer to a business’s obligations, they apply to the business providing the relevant service. Mandatory consumer rights under UAE law continue to apply.

02 Our website and café services

MR JADE Coffee: The café is at R01, Burj Crown, Emaar Boulevard, Downtown Dubai, Dubai, United Arab Emirates. The shop telephone number is +971 58 574 6311. The café website contains menu, location and contact information and links to independent ordering services.

Franchise and investment enquiries: STONES AND STONES receives enquiries through mrjadecoffee-franchise.com and associated Meta forms. Submitting an enquiry does not create a franchise or investment agreement. Any agreement requires separate written documentation signed by the relevant parties.

STONES AND STONES has a separate registered office at Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates. Its business contact is +971 58 587 7196 and info@stones-stones.com. This address is not the café location.

03 Menu, descriptions and availability

Food and beverage items, ingredients, sizes, presentation, availability and prices are subject to the current in-store or ordering-platform menu. Website photographs are illustrative.

Check the available items and prices before ordering. Inform café staff about dietary restrictions or allergies before an order is prepared.

04 Prices, payments and receipts

The price and charges displayed at the point of purchase apply to the transaction, subject to applicable law. Delivery platforms set out their own ordering charges, fees and promotions. Prices on those platforms can differ from in-store prices.

Payments for in-store purchases are made through the café’s point-of-sale arrangements. Payments for Deliveroo or noon Food orders are handled by the platform used to place the order. Contact the café for questions about in-store receipts or transactions.

05 Dine-in and takeaway orders

In-store and takeaway orders are accepted by café staff or its point-of-sale system. Confirm your order details, including item selections and any dietary requirements, before paying.

If an ordered item is unavailable, the café will discuss a suitable replacement or the remedy required under applicable law. Preparation and collection times depend on café operations. Call +971 58 574 6311 for enquiries about direct café orders.

06 Delivery via external platforms

Delivery orders placed through Deliveroo or noon Food are subject to the ordering platform’s checkout, delivery charges, service area, cancellation arrangements and customer support procedures. The platform processes the information entered during its checkout.

For order tracking, platform charges and payment refunds, contact the platform through which the order was placed. For concerns about food or drinks prepared by the café, contact MR JADE Coffee at +971 58 574 6311.

07 Changes, cancellations and refunds

Notify the café promptly if an in-store order is incorrect, missing an item or raises a food-quality concern. The café will review the circumstances and provide the remedy required under applicable UAE consumer-protection law.

Cancellation or changes to a prepared food or beverage order depend on the stage of preparation and the applicable legal requirements. A change of mind does not automatically entitle a customer to return a prepared perishable item. Statutory rights to a remedy for defective or incorrectly supplied products are not restricted.

For delivery orders, request a cancellation or refund through the platform used for purchase. The café shop number is +971 58 574 6311.

08 Allergens and dietary information

Food and drinks can contain allergens, and shared equipment or preparation areas can cause cross-contact. Tell café staff about allergies or intolerances before ordering and request ingredient information for the specific product.

MR JADE Coffee cannot guarantee that an item is free of every allergen. Customers with severe allergies should obtain confirmation before ordering. For delivery, use the platform’s available allergy instructions and contact the café when clarification is needed.

09 Food quality and responsible consumption

Handle hot beverages carefully. Consume or refrigerate perishable takeaway or delivery products promptly and in accordance with any food-storage instructions supplied with the product.

Stop consuming an item and contact the café if you identify a food-safety issue.

10 Acceptable website use

Visitors must not interfere with website availability or security, attempt unauthorised access, distribute malicious software, submit spam or misuse enquiry forms.

Website content may be viewed for personal and informational purposes. Commercial reproduction requires permission or another lawful basis.

11 Intellectual property

MR JADE brand materials, original photographs, website text and graphics belong to the relevant rights holders or are used with permission. Third-party names and marks remain the property of their owners.

Linking to a public page is permitted. Reproducing protected material requires the relevant permission unless an exception under law applies.

12 Third-party websites and links

External links, including Deliveroo, noon Food, Google Maps, WhatsApp and social-media services, are operated by independent providers. Their terms, payments, privacy practices and service availability apply when you use their platforms.

13 Website accuracy and availability

Website information, menu availability, opening details and links can change. The café can amend its menu and may temporarily suspend website features for maintenance or technical reasons.

Contact the café on +971 58 574 6311 to confirm current in-store information.

14 Responsibility and consumer rights

These terms do not exclude or restrict rights or remedies that cannot lawfully be excluded under UAE law, including applicable consumer rights regarding defective or unsafe goods.

Each business is responsible for its own activities under applicable law. Independent delivery platforms remain responsible for services they provide under their terms and applicable law.

15 Privacy and personal information

The Privacy Policy covers café-related communications, franchise and investment enquiries, Facebook and Instagram lead forms, n8n and business-email processing, advertising-related information and BrandWallet loyalty cards.

Send privacy access, correction and deletion requests for digital or franchise enquiries to info@stones-stones.com. For café-order matters, use the public café phone number.

16 Changes and applicable law

These terms may be revised to reflect changes to services or applicable law. The date at the top of this page identifies the current version.

The applicable laws of the United Arab Emirates govern these terms. Disputes are dealt with by the authorities or courts having jurisdiction under applicable law. This does not restrict statutory consumer complaint rights.

17 Contact MRJADE Coffee

Contact the café for purchases, menu questions and visits. Contact STONES AND STONES for advertising, digital, franchise, investment and related privacy enquiries.